Frequently Asked Questions

Q: What are the hours of operation?

A: The hours vary, it is dependent on the event(s) that are occurring that day.

Q: Is there free parking available?

A: There is no free parking.

Q: Are the Meters enforced 24 hours/day?

A: The Meters are enforced 7 days a week, 24 hours a day.

Q: What methods of payment are accepted at the cashier windows?

A: Cash, Visa and MasterCard are accepted at the exits and only cash is accepted at the entrances.

Q: What methods of payment are accepted at the Parking Meters?

A: Parking Meters accept Nickels, Dimes and Quarters as payment.

Q: Can I pre-purchase daily, weekly or monthly parking?

A: No, We only offer daily parking to individuals.

Q: Is monthly parking offered at the Monona Terrace ramp?

A: No, but the State of Wisconsin does offer some permit parking to qualified State employees. There is a long waiting list and the permit parking is handled by the State Capitol Police (608-266-7840). For other monthly parking options, check the ‘Parking Options’ page.

Q: Are Motorcycles, Scooters and Mopeds safe to park in the ramp?

A: We discourage Motorcycle parking unless it is in the metered area. Motorcycles, Scooters and Mopeds are not recommended to go through the revenue control system. The reason for this is the threat of personal injury from a gate coming down on a Motorcycle and rider because the equipment doesn’t detect the Motorcycle the same way as it does a car.

Q: What is the height clearance?

A: 8 feet 2 inches for the parking ramp. 12 feet for the bus/passenger drop-off lane from Wilson Street.

Q: Is there bus or other oversize vehicle parking available? What is the cost?

A: Due to weight & height issues with the ramp, there is very little room for oversize vehicles to park at the Monona Terrace. The cost for parking an oversize vehicle is $20/day. The City of Madison has printed a map and instructions for buses on its website go to quick links and under the Maps heading, choose Tour Bus Parking Map.

Q: Is overnight parking allowed?

A: Yes, but cars left in the ramp for more than 48 hours may be ticketed/towed unless prior arrangements have been made.

Q: Can I purchase parking stamps or parking passes?

A: No, only events not individuals may purchase stamps or passes.

Q: What is the ‘Ticket’ I see on my windshield sometimes at night?

A: They are not Parking Tickets. These are Night tickets and are issued at closing time to cars remaining in the ramp. A fee of $2 needs to be remitted within 7 days, otherwise a late fee of $10 is added on. If payment is not received within 15 days, the fee becomes $25.

Q: How do I get a refund if I paid a Lost Ticket charge and I found my ticket?

A: Mail the found ticket, receipt and the address where the refund should be sent to.

Q: Where can I mail payments/refund notices to?

A: SP+ Parking

1 John Nolen Dr

Madison, WI 53703